Can I get a swatch of your fabric?
We don’t send out fabric swatches, however, we suggest you order one or two uniforms to determine the correct style, size and colour for you try.
If the uniform is kept in clean, re-sellable condition (returns policy viewable here) and returned to us within 21 days, we can issue a gift card and you can use the value towards an exchange.
Do you offer embroidery services?
Unfortunately, we do not offer this service, but all of our scrub tops, scrub pants, and aprons can be embroidered. We suggest you Google Search embroiderers in your local area to receive a fully customised service.
If you want to embroider a Spring Spa Wear item, please check you have received the correct colour, size and style before embroidery. Once any items have been altered or embroidered, Spring Spa Wear cannot exchange or credit the item.
Can I be a wholesale customer? Do you offer wholesale pricing?
We aim to make our uniforms affordable for even small salons and freelance beauty therapists, massage therapists etc to purchase and as such our pricing reflects this.
If you intend to make bulk, recurring purchases (20+ items per order) we may be able to offer a discount, please contact us at [email protected] and the team will get back to you.
I purchased the wrong item, can I return or exchange it?
What fabric are your uniforms made from?
Micro stretch is a new fabric developed by Spring Spa Wear to meet the specific demands of the spa/beauty/medical industries. We have spent extensive hours researching the fabric needs of each industry and have produced a product of exceptional quality. The fabric we use at Spring Spa Wear has a luxurious look and feel, while incorporating all the practical requirements needed to keep the wearer cool and comfortable. Not to mention, you’ll also look like a million bucks!
The fabric is woven using a light, ultra-fine microfibre yarn, mixed with a small amount of elastane (Lycra). The microfibre gives the fabric its softness, durability and drape, while the elastane adds a small amount of stretch both ways to ensure the garments are extremely comfortable to wear during an active working day. The microfibre also helps to keep the shape of each product.
This unique fabric washes extremely well in cold water and needs no ironing. It comes out of the washing machine looking brand new! It naturally dries quickly but it can be tumble dried on a cool setting, if necessary. If you do wish to iron, please use a low setting.
Care has been taken to ensure that the fabric will not pill. It is moderately resistant to bleach and has a shrinkage rate of less than 2% over the life of the product. The fabric is pre-shrunk, fade resistant and long wearing.
When buying our fabrics from our fabric suppliers, dye lots can and will vary by 10%- 15%. Spring Spa Wear cannot avoid this from occurring and will not accept returns due to slight colour variations.
I lost a button – what do I do?
Buttons can be purchased on our website under accessories.
Do you have a catalogue? How can I see it?
You can view and download our latest catalogue from our home page and also subscribe to our mailing list to receive all of our latest offers.
Can you customise colours and styles?
We do not offer custom uniforms or colours unless you have a minimum of 100 per order.
Do you offer alterations?
Unfortunately, we do not offer alterations. Our uniforms are made from a standard pattern at the time of manufacture. Contact our office for further information [email protected].
I ordered the wrong size, can I exchange it?
Yes, absolutely! Just send your exchange back to us with a note so we can send you the new size. Please enclose a pre-paid Australia post bag so we can send your new item back to you.
Please visit our returns and exchanges policy page.
We do not offer exchanges or credits on sale items special orders, spa accessories or spa bedding.
We offer exchanges or store credit notes only- no credit for full priced uniforms
Help! I spilt wax on my uniform. How can I remove it?
You can use wax solvent solutions to remove wax from your uniforms or aprons. We recommend you wash the uniform immediately afterwards to remove any wax residue.
How should I wash, dry and care for my uniform?
Please follow the washing instructions on the swing tag attached to your new uniform.
Please wash in COLD water on a gentle cycle.
Do not wash in warm or hot water as this can cause colours to run and shrinkage.
Only use washing detergents without enzymes and do not use fabric softeners as this can impact stretch.
Our uniforms and aprons can be put in the low temperature clothes dryer, they are all pre-shrunk.
Do NOT use bleach in the wash or spot treat with bleach – the bleach resistant factor does not cover household bleach, only hairdressing quality bleach.
Use a low setting on the iron.
Are your uniforms bleach resistant?
All of the uniforms included in our “Signature Range” are bleach-resistant in the black colour, with the exception of our Scrubs. They are also colour-resistant in the lighter colours too, this makes them perfect for the hairdressing industry!
Like all our garments, be sure to wipe the product off as soon as practicable and wash them that day.
How do I figure out my size?
We have a sizing guide and video attached under the “How To Measure” which you can find here
Can I bulk wash my uniforms and towels together?
Please do not wash your uniforms with towels. This can cause piling to the fabric.
How do I care for and wash my bed linen or linen uniforms?
We recommend you do not put the bed runners in the dryer. Our bed runners have a cord on the edge that will shrink if put in the dryer. Please only wash and hang to dry.
Please do not wash your bed linen or gowns with towels. It will transfer unwanted fluff.
Wash bed blankets and delicates separately.
Wash instructions for our linen range is below:
– cold machine wash
– mild detergent
– do not bleach
– do not tumble dry
– line dry in shade
– warm iron on linen setting
– do not dry clean
Where are your uniforms made?
All of our uniform range is ethically sourced and made right here in Brisbane, Australia.
What's your size range?
At Spring Spa Wear we pride ourselves on inclusivity and want everyone to be able to wear our uniforms, as such we endeavour to have sizes 4-24 available in our entire range.
Can I pick up my order?
Need your uniform in a hurry?
If you are local to the Gold Coast Area, or based between Brisbane and Byron Bay, you may see a “Click and Collect” option for our Molendinar Warehouse.
Feel free to select this and we will process your order within 48 hours Monday to Friday, and you are welcome to collect between 10am and 1pm.